the Ross Return Policy

The Ross Return Policy: A Comprehensive Guide

Navigating the return policies of different retailers can be a daunting task. Each store has its own set of rules and regulations, which can often leave customers feeling confused and overwhelmed. Ross, a popular off-price department store in the U.S., is no exception. In this article, we’ll break down the Ross return policy to help you understand it better.

The Basics of Ross Return Policy

Ross allows customers to return most items within 30 days from the purchase date. To qualify for a full refund, the returned items must be in their original condition, with all tags attached5. Refunds are processed via the original payment method.

However, Ross does not offer refunds, exchanges, or store credits for items that have been used, worn, or altered. If you’re unsure whether an item falls into one of these categories, it’s best to check with Ross customer service before attempting to make a return.

Ross Return Policy Without a Receipt

According to Ross’s return policy, returns without a receipt are possible but come with a few exceptions. If you don’t have your receipt, returning an item may be a bit more challenging. In such cases, Ross may require additional identification information to process the return.

Returning Items After 30 Days

While the standard return window is 30 days, Ross does allow for some flexibility. If you’re trying to return an item after the 30-day window, Ross may still accept the return if the item is in its original condition, with tags and receipt. However, this is likely to be on a case-by-case basis, and it’s recommended to contact the store for clarification.

How to Return an Item to Ross

To return an item to Ross, follow these steps:

  1. Find Your Receipt: Locate the original receipt for your purchase. If you don’t have it, be prepared to provide additional identification information.
  2. Package the Item: Ensure the item is in its original condition with all tags attached.
  3. Visit a Ross Store: Bring the item and your receipt to a Ross store within 30 days of purchase.
  4. Process the Return: A Ross associate will help you process the return and issue your refund via your original payment method.


Ross’s return policy is designed to be as customer-friendly as possible, allowing for returns within a generous 30-day window. However, it’s essential to keep your receipt and ensure that items are in their original condition to make the return process smoother. Always check with your local Ross store or their customer service if you have any doubts about a potential return.


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